Verify AI agent is enabled in Virtual Agent

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Verify that the selected AI agent has been enabled in Virtual Agent.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Navigate to All > AI Agent Studio > Overview.
    2. Under Agentic workflows, select Default VA Workflow.
      Hinweis:
      Default VA Workflow is in the Now Assist in Virtual Agent application. For more information, see Now Assist in Virtual Agent.
      Default VA Workflow.
    3. Under Connect AI agents, ensure that AI agent that you enabled in Virtual Agent is listed.
      Enabled AI agent.