A topic conversation defines the dialog between the Virtual Agent (chat support bot) and the user, which enables you to gather information for a specific business need.

You can create and reuse topic blocks to simplify the topic authoring and maintenance process. Topic blocks enable you to reuse standard procedures across conversation topics.

As part of the Sourcing and Procurement Operations product, the following Virtual Agent topic conversation and reusable topic blocks are provided:

• Request to purchase from a vendor
  • ShoppingHub: Product Search
  • ShoppingHub: Checkout - Delivery Location
  • ShoppingHub: Checkout - Quantity
  • ShoppingHub: Checkout - Shipping Method
  • ShoppingHub: Checkout - Delivery Date
  • ShoppingHub: Checkout - Purchase Reason
  • ShoppingHub: Checkout - Payment Method
• See my purchases
  • View PR or PO
  • View Purchase Details
• See my procurement tasks
  • More Info
  • PSM Select Supplier Task
  • PSM Purchase Approval
  • PSM Invoice Review Task
  • PSM Confirm Receipt Task
  • PSM Confirm Milestone Task
• See my procurement cases: View Procurement Case
• Get help from procurement: Browse PSM Content

To view just the reusable topic functions, navigate to the Topics page in Virtual Agent Designer and select the Topic Blocks tab. For detailed information, see Reusable topic blocks.