Provide clarification on your purchase by answering the question that the approver has posted regarding your order, from your mobile application. Your response to this clarification ensures that the approver understands your exact requirements and has all the necessary information before proceeding with approving or rejecting your purchase request.

Vorbereitungen

To provide clarification on your purchase, you should have received a clarification request from the approver. Only then, this task is displayed to you on the Now Mobile My Purchases tab.

Role required: sn_shop.shopper

Prozedur

1. Log in to your instance in the Now Mobile application.
2. Select My Purchases.
3. Open the purchase you want to provide clarification for.
4. On the More Info tab, select Requests for clarification.
5. Select the question you want to provide clarification for.
6. Tap on the Actions icon, and select Provide clarification.
7. Provide your clarification in the Clarification answer field.
8. Tap Submit.