Use Invoice inquiry solution generator skill

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Turn on the Invoice inquiry solution generator skill, which automates the resolution generation for inquiry cases.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Navigate to All > Now Assist Admin > Features to access the Now Assist Features tab of the Now Assist Admin console.
    2. Expand the Finance and Supply Chain workflow group and select Accounts Payable Operations.Invoice inquiry solution generator skill
    3. Select Invoice inquiry solution generator skill> Turn onto activate the skill.
      Activate the skill in the Turn on skill pop-up. The skill works in relation with the Inquiry resolution provider agent. For more information on the Inquiry resolution provider AI agent, see Inquiry resolution provider AI agent.

    Ergebnisse

    The invoice and related inquiry data is analyzed by AI skills, AI agent, and case and auto-recommends resolution, which will be reviewed by the AP agent resulting in automatic updating of case closure notes.