Create a knowledge article in Industrial Workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Create a knowledge article in Industrial Workspace to help cater an article's contents to the needs and solutions not directly related to an Operational Technology (OT) incident.

    Vorbereitungen

    Role required: knowledge
    Hinweis:
    You also need the Can contribute access to at least one knowledge base. For more information, see Create an OT knowledge base.

    Prozedur

    1. Navigate to All > Industrial Workspace.
    2. In the list view under the Knowledge module, open one of the available lists.
    3. Select New.New button in the Your unpublished articles list
    4. On the form, fill in the fields.
      Tabelle : 1. Knowledge article form
      Field Description
      Knowledge base Knowledge base that the knowledge article should be included in.
      Hinweis:
      If you configured the OT knowledge base's visibility correctly, OT users can find the knowledge base in this reference list.
      Category Classification of the knowledge article.
      Short description Brief description of the incident resolution that is used as the knowledge article title.
      Article body Content of the knowledge article that describes any procedures, challenges, and solutions for the incident.
      Valid to Date that the knowledge article is valid until.
    5. Select Save.
      The knowledge article is saved as a draft and attached to the parent OT incident.
    6. Select Publish.

    Ergebnisse

    The knowledge article is now published in your OT knowledge base.
    Hinweis:
    If you set the Publish workflow field in your OT knowledge base to Knowledge - Approval Publish, the article must be approved before being published.