You can configure the Healthcare and Life Sciences knowledge base that contains the knowledge articles available on the Patient Portal.

As a user with the sn_hcls.admin role, you can configure the Healthcare and Life Sciences knowledge base to decide which users, roles, and groups can read and contribute to the knowledge base. By default, users with the knowledge role can contribute to and any users can read the knowledge articles in the Healthcare and Life Sciences knowledge base. For more information, see Knowledge base setup guide for knowledge admins and managers.

To access the Healthcare and Life Sciences knowledge base, navigate to All > HCLS Service Management > Administration > Knowledge Base. By default, the articles associated with the Frequently asked and questions knowledge category are displayed in the Frequently asked questions section of the patient portal and the articles associated with no category are displayed in the Latest news & articles section of the Patient Portal.