Create a table for B2B2C in Healthcare and Life Sciences Service Management Core

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Create a table that extends the Healthcare case table.

    Before you begin

    Assign the case viewer role for contacts. For more information, see Assign the case viewer role for contacts in B2B2C in Healthcare and Life Sciences Service Management Core.

    Role required: admin

    About this task

    The Healthcare and Life Sciences Service Management Core case table must be extended in order for new cases to be created.

    Procedure

    1. Navigate to System Definitions > Tables.
    2. Click New.
    3. On the form, enter a label.
    4. Set the Extends table field to the Healthcare case table.
    5. In the Controls related list, add the sn_customerservice.customer user role.

    Result

    A table is created that extends the Healthcare case table for use with B2B2C.

    What to do next

    Create a record producer for use with B2B2C. For more information, seeCreate a record producer for B2B2C in Healthcare and Life Sciences Service Management Core.