Viewing patient information for an enrollment case in Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Viewing Patient Information for an Enrollment Case in Workspace

    The Workspace provides a comprehensive 360-degree view of patient information, essential for managing enrollment cases effectively. Users can access detailed patient information conveniently within the Patient Information tab, allowing for informed decision-making throughout the enrollment process. Administrators have the option to customize this view using UI Builder.

    Show full answer Show less

    Key Features

    • Personal Details: Includes patient name, date of birth, SSN, contact information, and home address.
    • Insurance Details: Displays member number, effective dates, Rx numbers, and subscriber name.
    • Household Members: Lists individuals associated with the patient, allowing users to view relationships.
    • Health Conditions: Shows the number of observed conditions; clicking reveals detailed condition lists.
    • Medications: Indicates the number of medications; clicking provides a detailed list.
    • Allergies: Displays the number of allergies with the option to view specifics.
    • Immunizations: Shows the number of vaccines administered, with further details available on click.
    • Cases Overview: A donut chart illustrates enrollment cases by status, with clickable slices for detailed views.
    • Claims Overview: Another donut chart for claims associated with the patient, offering detailed insights by status.
    • Recent Interactions: Lists patient interactions with clickable numbers for details.
    • Appointments: Displays scheduled appointments with options for more information.
    • Enrolled Programs: Lists programs the patient is enrolled in, with details available on click.
    • Prescriptions: Lists prescribed medication products, enabling detailed views of each.
    • Record Information: A contextual side panel providing an overview of the patient record, case timeline, and SLA time remaining for the enrollment case.

    Key Outcomes

    By utilizing the Patient Information tab in Workspace, ServiceNow customers can efficiently manage and access critical patient data, streamline enrollment processes, and enhance the overall patient experience. This capability ensures that all necessary information is readily available, leading to better decision-making and improved service delivery.

    With the 360-degree view of a patient in Workspace, you can access the patient details anytime for completing enrollment cases.

    The Patient information tab in Workspace provides several details about a patient enabling 360-degree view of the patient. The tab is displayed on the Workspace for enrollment cases.
    Note:
    Your administrator can configure the Workspace to modify the patient information by using UI Builder. This topic discusses the default view for the patient information. For information about UI Builder, see UI Builder.
    Figure 1. Patient information
    Workspace view of the patient information tab displaying patient information. For the descriptions of each attribute, please refer to the Patient information displayed for an enrollment case section.
    Table 1. Patient information displayed for an enrollment case

    Details

    Description

    Personal details

    Personal details of the patient including the name, date of birth, social security number (SSN), home phone number, email ID, and home address.

    Insurance details

    Insurance details of the patient including the member number, effective from date, RxBin number, RxGroup number, group number, effective to date, RxPCN number, and subscriber name.

    Household members

    Members of the household associated with the patient.

    Click the member name or responsibility to view the household member relationship details with the patient.

    Conditions

    Number of health conditions observed in the patient.

    Click the number to view a list of conditions associated with the patient.

    Medications

    Number of medications taken by the patient.

    Click the number to view a list of medications associated with the patient.

    Allergies

    Number of allergies observed in the patient.

    Click the number to view a list of allergies associated with the patient.

    Immunizations

    Number of vaccines administered for the patient.

    Click the number to view a list of immunizations associated with the patient.

    Cases overview

    Donut chart displaying enrollment cases associated with the patient by status.

    Click a status slice to view a list of cases in that status.

    Claims overview

    Donut chart displaying claims associated with the patient by status.

    Click a status slice to view a list of claims in that status.

    Recent interactions

    List of interactions that have been created for the patient.

    Click an interaction number to view more details about the interaction.

    Appointments

    List of appointments scheduled for the patient.

    Click an appointment number to view more details about the appointment.

    Enrolled Programs

    List of programs a patient is enrolled into and the enrollment date.

    Click a program name to view more details about the program.

    Prescriptions

    List of medication products prescribed for the patient.

    Click a medication product to view more details about the product.

    Record Information

    Contextual side panel used for viewing an overview of a patient record, the case timeline, and the time remaining out of the total SLA time associated with the enrollment case.