Viewing patient information in Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Viewing Patient Information in Workspace

    The 360-degree patient view in Workspace allows healthcare professionals to access comprehensive patient details anytime, enhancing the delivery of healthcare services. The Patient Information Overview tab displays crucial patient data, and administrators can customize this view using UI Builder.

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    Key Features

    • Personal Details: Includes the patient's name, date of birth, SSN, phone number, email, and home address.
    • Insurance Details: Displays information such as member number, effective dates, and subscriber name.
    • Household Members: Lists household members linked to the patient, with details on their relationship.
    • Health Conditions: Shows the number of health conditions and provides access to detailed lists.
    • Medications: Displays the number of medications the patient is taking and links to detailed information.
    • Allergies: Indicates the number of allergies and allows for viewing associated details.
    • Immunizations: Lists the vaccines administered, with access to detailed records.
    • Cases Overview: A donut chart visualizes healthcare cases by status, with clickable segments for case details.
    • Claims Overview: Displays claims by status in a donut chart format for easy tracking.
    • Recent Interactions: Lists interactions for the patient with options to view more details.
    • Appointments: Shows scheduled appointments with details accessible through clickable links.
    • Record Information: A side panel provides an overview of patient records, case timelines, and SLA time remaining.
    • Agent Assist: A contextual side panel for searching healthcare cases linked to interactions.

    Key Outcomes

    By utilizing the 360-degree patient view in Workspace, healthcare professionals can streamline patient management, enhance communication, and provide timely care through easy access to essential information and insightful visualizations.

    With the 360-degree view of a patient in Workspace, you can access the patient details anytime for any healthcare services.

    The Patient information overview tab in Workspace provides several details about a patient enabling 360-degree view of the patient. The related list is displayed on the Interaction and Healthcare Case forms.
    Note:
    Your administrator can configure the Workspace to modify the patient information by using UI Builder. This topic discusses the default view for the patient information. For information about UI Builder, see UI Builder.
    Figure 1. Patient information
    The overview tab for a patient in the healthcare workspace displaying various widgets containing patient information. For the text description, refer to the Patient information displayed in Workspace section.
    Table 1. Patient information displayed in Workspace

    Details

    Description

    Personal details

    Personal details of the patient including the name, date of birth, social security number (SSN), home phone number, email ID, and home address.

    Insurance details

    Insurance details of the patient including the member number, effective from date, RxBin number, RxGroup number, group number, effective to date, RxPCN number, and subscriber name.

    Household members

    Members of the household associated with the patient.

    Click the member name or responsibility to view the household member relationship details with the patient.

    Conditions

    Number of health conditions observed in the patient.

    Click the number to view a list of conditions associated with the patient.

    Medications

    Number of medications taken by the patient.

    Click the number to view a list of medications associated with the patient.

    Allergies

    Number of allergies observed in the patient.

    Click the number to view a list of allergies associated with the patient.

    Immunizations

    Number of vaccines administered for the patient.

    Click the number to view a list of immunizations associated with the patient.

    Cases overview

    Donut chart displaying healthcare cases associated with the patient by status.

    Click a status slice to view a list of cases in that status.

    Claims overview

    Donut chart displaying claims associated with the patient by status.

    Click a status slice to view a list of claims in that status.

    Recent interactions

    List of interactions that have been created for the patient.

    Click an interaction number to view more details about the interaction.

    Appointments

    List of appointments scheduled for the patient.

    Click an appointment number to view more details about the appointment.

    Record Information

    Contextual side panel used for viewing an overview of a patient record, the case timeline, and the time remaining out of the total SLA time associated with the healthcare case.

    Agent assist

    Contextual side panel used for searching for cases from an interaction. By default, the available search sources include healthcare cases.