You can configure the process for submitting requests to set medical devices out-of-service from the service portal of your healthcare organization.

By default, the users with the sn_hcls_cmms.device_service_org_contributor role can create medical device out-of-service cases from a Customer Service Portal page of a healthcare organization. The Medical device out-of-service option is available from the Case menu on the Customer Service Portal page to create medical device out-of-service cases.

As a user with the admin role, you can use the Medical device out-of-service record producer, which is available by default, or create your own record producer to enable creating medical device out-of-service cases from a service portal. You can include the record producer for creating medical device out-of-service cases in a service  catalog and display the service  catalog  as a module on the service portal page. You can then enable users with the sn_hcls_cmms.device_service_org_contributor role to use the module for creating medical device out-of-service cases.

To learn about record producers and service catalogs, see Record Producer and Set up a service catalog.