Configuring playbooks to set the medical devices in-service

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can configure a playbook to provide step-by-step guidance to set the medical devices in-service in the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application.

    As a user with the admin role, you can create a playbook by using Playbooks, a ServiceNow AI Platform® feature. For more information, see Process Automation Designer.

    The playbooks in the Healthcare CMMS application use the CSM Configurable Workspace playbook experience. By default, the Healthcare CMMS application includes the playbook for medical devices in-service to assist clinical engineers to resolve medical device in-service cases.

    Configure a playbook by navigating to All > Process Automation > Process Automation Designer. You can either select an existing process definition or create a new process definition for the playbook associated with the medical device cases. For more information, see Process definitions.
    Note:
    When configuring a process definition for the playbook associated with medical device in-service cases, ensure that the application scope is set to Healthcare Computerized Maintenance Management System using the application picker. For more information, see Application picker.