Components installed with Healthcare Computerized Maintenance Management System
Summarize
Summary of Components Installed with Healthcare Computerized Maintenance Management System
The Healthcare Computerized Maintenance Management System (Healthcare CMMS) includes a variety of components essential for managing medical devices effectively. These components comprise roles, tables, plugins, ServiceNow Store applications, and business rules that enhance functionality and streamline processes within the system.
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Key Features
- Roles Installed: Specific roles such as case creator, case viewer, clinical engineer, and clinical engineering technician are provided to manage access and permissions for users handling medical device cases and maintenance plans.
- Tables Installed: A primary table, the Medical Device Case ([snhclscmmscase]), is utilized to store all medical device case information.
- Plugins Installed: Integration with Field Service Management is facilitated by the Customer Service with Field Service Management plugin, allowing seamless data exchange between applications.
- ServiceNow Store Applications: Applications like Healthcare and Life Sciences Service Management Core and Performance Analytics Content Pack for Healthcare CDM provide critical health capabilities and analytics for clinical device management.
- Business Rules Installed: Various business rules automate processes such as creating work orders for inspections and triggering maintenance workflows based on the state of medical device cases.
Key Outcomes
By utilizing the Healthcare CMMS components, customers can expect enhanced management of medical devices, improved accessibility to critical data, and streamlined workflows, leading to better operational efficiency and compliance in healthcare settings.
Several types of components are installed with installation of the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application, including tables, user roles, plugins, ServiceNow Store applications, and business rules.
Demo data is available for this feature.
Roles installed
Role |
Description |
Contains roles |
|---|---|---|
sn_hcls_cmms.case_creator |
Grants access to create medical device cases. |
sn_hcls_cmms.case_viewer |
sn_hcls_cmms.case_viewer |
Grants access to view medical device cases. |
None |
sn_hcls_cmms.clinical_engineer |
Creates and updates maintenance plans for medical device models and install base items for medical devices. Works on medical device cases. |
|
sn_hcls_cmms.clinical_engineering_admin |
Administers who can access the Healthcare CMMS application. |
|
sn_hcls_cmms.clinical_engineering_technician |
Works at medical device locations and records details in the work order form, including parts used and incidental expenses. |
|
sn_hcls_cmms.device_service_org_contributor |
Creates medical device cases for a organization as a clinician. Note: To create medical device cases for a organization (business location), a user with the sn_hcls_cmms.device_service_org_contributor role must be the member of the organization and assigned the
Location Contributor responsibility type. The mapping of a organization and its members is included in the Organization Member [sn_csm_service_organization_member] table. |
|
sn_hcls_cmms.sm_agent |
Accesses and views all device data and medical device cases. |
|
Tables installed
Table |
Description |
|---|---|
Medical device case [sn_hcls_cmms_case] |
Stores the medical device cases. |
Plugins installed
Plugin |
Description |
|---|---|
Customer Service with Field Service Management (com.snc.csm_fsm_integration) |
Enables the integration between the Healthcare CMMS and Field Service Management applications and makes available account, contact, partner, partner contact, and consumer information from Customer Service in Field Service Management. |
ServiceNow Store applications installed
Application |
Description |
|---|---|
Healthcare and Life Sciences Service Management Core (sn_hcls) |
Provides a data model and critical digital health capabilities including patient 360-degree view, consent management, and digital documentation to better address healthcare services. |
GRC: Advanced Risk (com.sn_risk_advanced) |
Enables decision makers to avoid any negative impact on business operations by identifying, assessing, responding to, and continuously monitoring risks. |
GRC: Common Workspace Elements (sn_grc_workspace) |
Enables the use of the Advanced Risk feature in the CSM Configurable Workspace. |
Performance Analytics Content Pack for Healthcare CDM (sn_hcls) |
Install the Performance Analytics Content Pack for Healthcare CDM separately from ServiceNow Store. Provides Performance Analytics capabilities and dashboard for healthcare clinical device management applications. The dashboard provides visibility to the clinical engineering team to refer to all the metrics of the CMMS application. |
Business rules installed
Business rule |
Table |
Rule criteria |
Description |
|---|---|---|---|
Create inspect WOs |
Medical device case [sn_hcls_cmms_case] |
Async update |
Creates work orders for the initial inspection of a medical device when the state of the associated medical device in-service case is set to Device setup. |
Mark devices as installed |
Medical device case [sn_hcls_cmms_case] |
Async update |
Sets the install state of a medical device to Installed or Canceled when the state of the associated medical device in-service case is set to Closed complete or Canceled, respectively. |
Setup medical device model |
Medical device case [sn_hcls_cmms_case] |
Before update |
Creates a medical device model when none exists for a medical device and the state of the associated medical device in-service case is set to Model setup. |
Trigger medical device AEM approval |
Medical device case [sn_hcls_cmms_case] |
Async update |
Triggers the approval workflow, if available, for an alternative equipment maintenance (AEM) request. |