Exploring EMR Help
Summarize
Summary of Exploring EMR Help
EMR Help enhances clinician efficiency by automating the request process for service issues directly within their EMR system. This integration allows clinicians to report IT or healthcare-related problems without disrupting their workflow or taking time away from patient care. Each service request generated is automatically logged in the ServiceNow instance, ensuring quick resolution by the appropriate healthcare agents.
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Key Features
- Direct Request Submission: Clinicians can create service requests from within the EMR system, streamlining the reporting process.
- Automatic Record Creation: Each request generates a corresponding record in ServiceNow, simplifying tracking and management.
- Customization: Custom healthcare case types can be configured to meet specific organizational needs.
- Visibility and Tracking: Service desk agents can track and manage task-based records efficiently.
- Security: EMR Help includes encryption options to protect sensitive patient information.
Key Outcomes
By implementing EMR Help, organizations can expect to:
- Reduce the time clinicians spend on reporting issues.
- Enhance the visibility of service requests for better tracking and management.
- Ensure that sensitive information remains secure through encryption.
- Facilitate efficient resolution of clinician-reported issues via ServiceNow.
For setup guidance, refer to the documentation on configuring EMR Help.
Whether you're starting or expanding your implementation of the EMR Help application, learn more about features available to help create a seamless experience for your clinicians to raise requests from an external EMR system.
Overview
Optimize clinician time in delivering patient care by automating and routing EMR service requests from clinicians to the right teams. If an issue-reporting capability is not available within an EMR system, clinicians might not have time to report the issue, which results in unreported issues or delayed resolutions. Having to access a separate issue-reporting process takes clinician time away from patients and interrupts routine workflows.
For example, a clinician might encounter an IT or healthcare-related issue while viewing a patient record. With EMR Help, the clinician can request service directly within the EMR system which automatically creates a service request in a ServiceNow instance. Necessary details such as patient record are added automatically and the service agent can quickly and effectively solve the issues detected by the clinician.
The EMR Help application integrates an EMR system with your ServiceNow instance to enable clinicians to submit service requests from within the EMR system. An equivalent record is created in your ServiceNow instance for each service request. A healthcare agent can then look into and resolve such records from your ServiceNow instance.
EMR Help workflow
- An administrator configures the EMR Help application to address different types of clinician issues submitted from an EMR system.
- A clinician detects an issue and creates a service request from directly within the EMR system using the EMR Help portal.
- A hospital desk service agent receives the request and fixes the issue using a ServiceNow instance.
Benefits
EMR Help provides the following benefits:
Benefit |
Key feature |
Role |
|---|---|---|
Save time by submitting requests to your ServiceNow instance directly from an EMR system. |
Clinician |
|
Enjoy improved visibility by tracking task-based records such as cases, incidents, or work orders. |
Service Desk Agent |
|
Provide encryption support to secure sensitive information. |
Administrator |
|
Automatically transmit instance information to hospital service desk agents. |
Service Desk Agent |
To get started with the EMR Help application, see Configuring EMR Help.