View a medical device AEM case in Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • View a medical device AEM case in Workspace to complete the review of an alternative equipment maintenance (AEM) request for a medical device model.

    Before you begin

    You must have access to medical device AEM cases.

    Role required: sn_hcls_cmms.clinical_engineer

    Procedure

    1. Open your Workspace by navigating to All > Healthcare CMMS > Workspace.
    2. View medical device AEM cases assigned to you or your groups.
      • View medical device AEM cases assigned to you by navigating to Lists > Medical device AEM case > My cases.
      • View all open medical device AEM cases assigned to you by navigating to Lists > Medical device AEM case > My open cases.
      • View medical device AEM cases that belong to your groups but have not been assigned to anyone by navigating to Lists > Medical device AEM case > My groups unassigned cases.
      • View all medical device AEM cases by navigating to Lists > Medical device AEM case > All.
    3. Click the link to the case you want to view.

    Result

    The selected medical device AEM case page opens in another tab within Workspace displaying the following components:
    Playbook
    The actionable activities used to complete the AEM recommendations.
    Details
    Details of the medical device AEM case.
    Approvers
    Approvers of the AEM requests.

    A medical device AEM case is a type of medical device case based on a healthcare case that instead is based on a customer service case. Depending on the configurations made by your administrator and your role, additional tabs similar to a customer service case might appear for the medical device AEM case.

    For more information on tabs available for a customer service case, see Customer service case form.