Set up the process for users with the contributor profile to create procedure request cases on a service portal.

If the CSM Contributor User plugin (com.snc.csm_contributor_user) is installed in addition to the Pre-Visit Management application, the Create a procedure request case record producer is available from the Case menu on the Consumer Service Portal page to create procedure request cases. To enable users with the contributor roles in CSM for creating procedure request cases, you can use the default record producer or create your own record producer.

As an administrator, you can include the record producer for creating procedure request cases in a service  catalog and display the service  catalog  as a module on the Consumer Service Portal page. Users with the contributor profile can then use the module to create procedure request cases.

For more information, see Record Producer and Set up a service catalog .