Security Operations

  • Release version: Xanadu
  • Updated December 3, 2025
  • 2 minutes to read
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    Summary of Security Operations

    ServiceNow® Security Operations applications enable organizations to import incident data from various security tools into a structured response engine. This engine leverages intelligent workflows, automation, data visualizations, and integration with IT systems to prioritize and resolve threats based on their impact. The suite is designed to enhance your organization’s security posture by streamlining threat management and response processes.

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    Key Features

    • Security Operations Applications and Workspaces: These provide tools and interfaces to manage security incidents effectively and improve overall security posture.
    • Now Assist for Security Incident Response: Supports ServiceNow® Generative AI (GenAI) skills within the Security Incident Response Workspace and Core UI (UI16) to enhance incident handling.
    • Now Assist for Vulnerability Response: Integrates GenAI skills into the Vulnerability Response Workspace and Core UI (UI16) to aid vulnerability management.
    • Unified Security Exposure Management (USEM): Transforms and manages security exposure across your digital estate, allowing for upgrade from Vulnerability Response applications to USEM.
    • Enterprise Security Case Management: Applications designed to analyze, isolate, and remediate critical security incidents throughout their lifecycle.
    • Security Posture Control Applications: Provide insights into your organization's overall security posture.
    • Cybersecurity Executive Dashboard: Consolidates data from multiple Security Operations products into a unified view for executive-level monitoring.
    • Threat Intelligence Security Center (TISC): Offers tools for aggregation and management of threat intelligence data.
    • Data Loss Prevention Incident Response: Manages sensitive customer information and protects against data loss channels.
    • Shared Security Operations Applications: Include common features and modules used across the Security Operations suite for consistency and efficiency.

    Getting Started and Support

    • Security Operations applications can be accessed and installed via the ServiceNow® Store.
    • Numerous scenarios and examples are available to help you implement and optimize these applications within your organization.
    • Support resources include a dedicated Security Operations Resource Library, community forums, a Known Error Portal, and direct Customer Service and Support channels.

    ServiceNow® Security Operations applications import incident data from your security tools into a structured response engine that uses intelligent workflows, automation, data visualizations, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

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