Now Assist for Security Incident Response
Summarize
Summary of Now Assist for Security Incident Response
Now Assist for Security Incident Response leverages intelligent workflows and ServiceNow generative AI capabilities to help security analysts efficiently resolve security incidents. It enables security managers to quickly review incident context, closure notes, post-incident analysis data, and recommended remediation steps in a clear, concise format. This tool enhances incident management by streamlining the review and resolution process using AI-driven insights.
Show less
Key Features
- Generative AI Integration: Summarizes security incident details and generates closure notes automatically to aid analysts.
- Incident Context and Analysis: Provides easy access to post-incident analysis and recommended remediation steps for informed decision-making.
- AI Agent Use Cases: Includes AI agent collections tailored for Security Incident Response workflows.
- Configuration and Activation: Offers guidance on configuring and activating AI skills within the application.
Important Considerations
- Now Assist for Security Incident Response replaces the previous Now Assist for Security Operations application starting from version 2.0.1.
- Availability of AI models and features may vary based on region, data center restrictions (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), and regulatory environments.
- ServiceNow AI features are not guaranteed to produce fully accurate or complete results and require human oversight, especially in critical domains such as healthcare, finance, legal, and security.
- Data used by this application is transferred to and processed in centralized ServiceNow environments, potentially involving third-party cloud providers, under strict data handling policies.
- ServiceNow collects input and output data from this application to improve AI models but provides customers the option to opt out of data collection.
Next Steps
- Review the configuration guidance to activate and tailor AI skills for your Security Incident Response needs.
- Utilize AI-generated summaries and closure notes to enhance incident resolution efficiency.
- Monitor updates on model availability and feature support relevant to your region and compliance requirements.
- Ensure human oversight in decision-making processes involving AI outputs, aligned with ServiceNow’s AI Acceptable Use Policy.
- Access support resources such as the Security Operations community, Known Error Portal, and Customer Service for assistance.
Security analysts can use intelligent workflows and ServiceNow generative AI skills to help them resolve security incidents. Security managers can review the context of security incidents and closure notes quickly in a concise, easy-to-read format, view post-incident analysis data, and see recommended remediation steps with the Now Assist for Security Incident Response application.
Get started
|
Explore |
||
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect data from incidents, change requests, problems, and vulnerable items. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information see the Now Assist documentation.