Now Assist for app generation in ServiceNow Studio
Summarize
Summary of Now Assist for app generation in ServiceNow Studio
Now Assist for Creator is a ServiceNow® application that leverages generative AI to simplify and accelerate app creation within ServiceNow Studio (Xanadu Store release 2). By engaging in a conversational interface, users can describe the app they want to build, and Now Assist generates the initial app structure that can then be customized further in ServiceNow Studio.
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This feature enables ServiceNow customers to quickly prototype and develop applications through natural language interaction, reducing manual effort and speeding up the development process.
Important Considerations
- Availability of AI model providers and Now Assist features varies by customer location, data center region, and regulatory environment. Some features may be restricted or unavailable for customers in specific regions or compliance regimes such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, or regulated markets.
- Customers should consult ServiceNow Knowledge Base articles KB1584492, KB0743854, and KB2593939 for detailed information on feature availability and restrictions.
- AI-generated outputs may not always be accurate or complete. Customers are responsible for testing, validating, and overseeing all AI-generated content to ensure it meets their use case requirements, especially in sensitive domains like healthcare, finance, legal, security, or infrastructure.
- Use of the application requires data transfer from customer instances to centralized ServiceNow environments, potentially hosted by third-party cloud providers. Data handling follows ServiceNow’s internal compliance policies.
- ServiceNow collects input, output, and editing data from app generation to improve AI models and products; customers can opt out of data collection if desired.
Getting Started and Usage
- Begin app creation by conversing with the Now Assist for Creator application to describe the desired app functionality.
- Configure app generation settings in ServiceNow Studio as needed to tailor the AI’s behavior and permissions.
- Use the generated app as a foundation, modifying and enhancing it within ServiceNow Studio to meet specific business needs.
- Reference documentation is available covering configuration properties, roles, and other technical details to support setup and troubleshooting.
Benefits for ServiceNow Customers
- Speeds up app development by automating initial app creation through a conversational AI interface.
- Reduces complexity for users less familiar with traditional app development methods.
- Provides flexibility to customize AI-generated apps within the robust ServiceNow Studio environment.
- Keeps customers informed about AI usage policies and data processing practices to maintain compliance and data security.
Use the ServiceNow® Now Assist for Creator application to use generative AI for simplifying app creation. After having a conversation about the app that you want to create, Now Assist for Creator generates the app that you can then modify in ServiceNow Studio (Xanadu Store release 2).
Get started
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which App generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.