Configure order fulfillment
Order fulfillment is the process for fulfilling customer orders by using Workflow Studio or Task plan template.
Order fulfillment, also referred to as order orchestration, defines how order tasks are generated after order approval. You can configure either subflow or template:
- Flow actions for fulfillment subflow definition
For more information about Flow actions for fulfillment subflow definition, see Flow actions for fulfillment subflow definition.
- Task plan template driven order fulfillment
For more information about Task plan templates driven order fulfillment, see Task plan templates driven order fulfillment.
You can define the order fulfillment processes that you require and then configure them by performing the tasks in the following table.
| Task | Description |
|---|---|
| Configure subflows for order fulfillment | Subflows define the task flow for fulfillment agents to fulfill customer orders. You can copy a subflow from the base system and change your business needs. For more information on configuring subflows, see Building Subflows. |
| Configure decision tables for order fulfillment | Decision tables define the conditions for triggering the order fulfillment subflow. The Order Management for Telecommunications, Media, and Technology application uses the Order fulfillment Policy decision table. For more information on configuring decision tables, see Decision tables. |
| Configure order assignment rules to route tasks to agents, based on their skill sets | For more information on assignment rules, see Create an assignment rule. |