Using a request definition to manage the order task attributes

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Learn how you can use a request definition while creating an order task to manage the order task attributes, such as the specifications and characteristics of an order.

    Overview of order tasks and flows

    By using Workflow Studio, you can configure an order task, which is an extension of the ServiceNow AI Platform Task entity, while you create a flow. Next, you can use the Create Order Task action to contain the flow actions that define the behavior of your order tasks. To learn more about how to create a flow and configure an order task, see Create a flow.

    Using a request definition to categorize your order tasks

    You can use the Request Definition field in the Create Order Task form to categorize or classify your order tasks. You can also add new request definitions into the Create Order Task form if you need to. Your agents close the order tasks during your order fulfillment based on the request definitions that you configure in the order task form.
    Nota:
    You can use a request definition to create order tasks for more than one domain order, but you can't use a request definition to create multiple order tasks for a single domain order.
    Figura 1. Configure a request definition
    Subflow tab view showing fields to create an order task using request definition. For text description, refer to the text that follows.

    When you create an order task, most of the order information is captured by the common attributes in the order task. If your order fulfillment agent has to provide specification characteristics options from the customer order, the request definition helps you to associate the required specification characteristics with the order task.

    To capture this order information, you must configure the characteristic options under the request definition fields in your order task form. For more information on request definitions, see Create a request definition.