View the list of order cases and their state from the Business Portal.
Antes de Iniciar
Role required: sn_customerservice.customer
Procedimento
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Log in to the Business Portal.
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Select .
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Select My Order Cases from the Categories menu to view order cases.
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Select a case to view its state and other details.
Tabela 1. Order case states
| State |
Description |
| New |
A new order case that is submitted. |
| Draft |
The order case that has not yet been submitted.
Order case lines in the Draft state can still be modified.
|
| Work in Progress |
The order case is being handled by the sales agent. |