Service Desk Chat indicators

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Indicators included in the Service Desk Chat Platform Analytics Solution.

    For more information, see Service Desk Chat (com.snc.pa.chat).

    Indicator Version introduced
    Number of New Chats Pre-Kingston
    % of total Closed Chats Pre-Kingston
    Average Response Time Pre-Kingston
    Average Chat Queue Response Time Pre-Kingston
    Average Closed Chat Duration Pre-Kingston
    Number of Closed Chat Pre-Kingston