Analytics and Reporting Spotlight solutions

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • These solutions contain pre-configured Spotlight components. The solutions also contain dashboards that present the same information as Spotlight interactive analyses.

    The following Spotlight solutions are available with Complimentary Performance Analytics for Incident Management:

    • Spotlight — Change Spotlight Performance Analytics Solution (com.snc.pa.spotlight.change)
    • Spotlight — Incident Spotlight Performance Analytics Solution (com.snc.pa.spotlight.incident)
    • Spotlight — Problem Spotlight Performance Analytics Solution (com.snc.pa.spotlight.problem)
    • Spotlight — Request Spotlight Performance Analytics Solution (com.snc.pa.spotlight.request)

    Spotlight groups may be included in other Platform Analytics Solutions that require the fully licensed version of Performance Analytics. For example, the Customer Service (com.snc.pa.customer_service) Solution includes the Case Spotlight group.