Integrated Risk Management Maturity Assessment

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Integrated Risk Management Maturity Assessment

    The Integrated Risk Management (IRM) Maturity Assessment Accelerator offers Impact customers guidance to optimize their IRM resources. It assists in organizing complex tasks across various programs and projects, providing a comprehensive view to prioritize initiatives for better business outcomes. This solution enables real-time management of risks and compliance across the enterprise, enhancing decision-making and performance.

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    This Accelerator is available exclusively for Impact Advanced and Total package customers.

    Key Features

    • Kickoff Session: A 120-minute session to set expectations and gather necessary data.
    • IRM Maturity Assessment Questionnaire: Participants complete a prebuilt questionnaire to identify gaps and opportunities within their IRM product.
    • Questionnaire Results Analysis: The Impact Squad reviews scores and provides tailored recommendations for maximizing IRM investments.
    • IRM Maturity Assessment Report: A comprehensive report detailing maturity scores, top recommendations, additional initiatives, and a complete list of observations.
    • Customer Readout Session: A 120-minute review of the assessment report, discussing results and suggesting actionable plans.
    • Follow-up Session: A 60-minute Q&A opportunity for further guidance on leading practices.

    Key Outcomes

    Upon completion, customers receive a detailed assessment report with a maturity score, prioritized recommendations for unadopted product features, and a strategic plan for implementation. This structured approach helps customers maximize their IRM functionality and achieve operational excellence.

    Customer Responsibilities: Key roles include the Platform Owner, who oversees the ServiceNow platform’s governance, and System Administrators, who ensure platform stability and manage application maintenance.

    Note: ServiceNow resources do not execute the provided plans; they support the assessment process.

    The Integrated Risk Management (IRM) Maturity Assessment Accelerator provides guidance on maximizing the resources available with IRM.

    Overview

    Integrated Risk Management Maturity Assessment provides Impact customers with prescriptive guidance, leading practice content, and a maturity analysis of their ServiceNow instance IRM. The Assessment aims to help you streamline the undertaking of organizing the complex tasks of multiple programs, processes, operations, and projects and create a big-picture view of the projects as a single entity to help prioritize and sequence them for optimal business returns.

    ServiceNow IRM is an integrated risk solution that enables you to manage risk across the enterprise. Automation and continuous monitoring ensure a real-time view of compliance and risk, for informed decision making and increased performance.

    See Integrating Risk Management with other applications for additional information about IRM.

    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    What you get

    IRM Maturity Assessment Kickoff Session (up to 120 minutes)
    • Set expectations on the process and depth of deliverable
    • Communicate expectations for customer participation
    • Request data and any other inputs
    SAM Maturity Assessment Questionnaire
    Your assessment participants are asked to independently fill out a prebuilt IRM Maturity Assessment Questionnaire that asks targeted questions to assess gaps and opportunities with your IRM product.
    Questionnaire Results Analysis (time as needed determined by the Impact Squad)
    The Impact Squad performs the following:
    • Reviews and analyzes the questionnaire scores
    • Compiles tailored recommendations and leading practices
    • Provides guidance that helps you understand how to best maximize your IRM product investment
    IRM Maturity Assessment Report
    The assessment report is a result of the questionnaire and input from ServiceNow IRM leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features for IRM
    • Additional initiatives or Impact Accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer Readout Session (up to 120 minutes)
    • Deliver the IRM Maturity Assessment report
    • Review the IRM Maturity Assessment report:
      • Present the assessment results
      • Discuss targeted recommendations
      • Provide a suggested plan and resources to help you decide which recommendations to implement
    Follow-up Session (up to 60 minutes)
    Opportunity for Q&A related to the IRM Maturity Assessment
    Provide additional guidance on leading practices, as needed

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.

    Exclusions

    ServiceNow resources aren't responsible for the execution of the provided plan.