TuneUp Your AI Search
Summarize
Summary of TuneUp Your AI Search
The TuneUp Your AI Search Accelerator is designed for Impact customers to enhance their AI Search performance and value. It includes an assessment of the AI Search architecture and configuration, tuning recommendations, and insights on AI Search analytics to improve user experience. This accelerator is available for Impact Advanced and Total packages.
Show less
Key Features
- AI Search Assessment: Evaluation of current AI Search settings and performance.
- Provisioning: A temporary instance of the AI Search for hands-on assessment.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): In-depth review of architecture, tuning (including Synonym Dictionary and Query Rules), and analytics.
- Session #2 (Optional, up to 60 minutes): Q&A focused on AI Search performance.
Key Outcomes
Customers will receive tailored prescriptive guidance to optimize AI Search performance, enhancing overall end-user experience. Key roles involved include the Platform Owner, Virtual Agent Lead, System Administrators, and Developers, ensuring effective implementation of best practices.
Note: Some restrictions apply for customers in specific environments or categories, and ServiceNow does not implement recommended changes in production instances.
This accelerator provides guidance on fine-tuning artificial intelligent (AI) Search to optimize performance and value.
Overview
TuneUp Your AI Search Accelerator provides Impact customers with an assessment of AI Search performance and prescriptive guidance to optimize results and improve end-user experience. Included is an assessment of AI Search architecture and configuration, tuning AI Search, an overview of AI Search analytics, and prescriptive guidance on how to optimize performance.
See AI Search for additional information on AI Search.
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What You Get
- AI Search Assessment
- Provisioning of a temporary instance
- Updates to AI Search plugin
- Assessment of current state of AI Search settings and performance
- Customer Coaching Session #1 (up to 90 minutes)
- Customer provided 30 days of access to the temporary instance
- Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes)
- Opportunity for Questions and Answers related to AI Search performance
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Virtual Agent Lead (Required) | Subject matter expert responsible for ServiceNow ITSM Virtual Agent. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Developer(s) (Required) | Writes code for the ServiceNow platform. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested Information
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
Exceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).
ServiceNow is not responsible for implementing any of the recommended configuration changes in Customer’s sub-production or production instances.