Health Assessment - Total
Summarize
Summary of Health Assessment - Total
The Health Assessment - Total Accelerator offers Impact Total customers a systematic approach to evaluate and enhance their ServiceNow instance health through a HealthScan. This assessment covers key health indicators including manageability, performance, security, upgradability, and user experience, providing clients with actionable insights aligned with industry best practices.
Show less
Key Features
- Introductory Customer Session: Up to 60 minutes to set expectations, discuss customer participation, and gather necessary data.
- Health Assessment Scan: Conducted using the ServiceNow HealthScan tool to analyze instance health.
- Customer Working Sessions: Two sessions (up to 120 minutes each) to review findings, provide recommendations, and address questions related to the HealthScan results.
Key Outcomes
After completing the Health Assessment, customers can expect:
- A comprehensive understanding of their ServiceNow instance's health.
- Guidance on leading practices and exception management.
- Technical recommendations from platform architects to enhance instance performance.
Note: This Accelerator requires consent for scanning the instance and is available only for customers under the Impact Total package. Certain exclusions apply regarding customer environments and activities included in this assessment.
The Health Assessment - Total Accelerator provides guidance to measure and improve your ServiceNow instance health.
Overview
Health Assessment – Total provides Impact Total customers with prescriptive guidance, leading practices content, and a technical analysis of their ServiceNow instance health via a HealthScan scan. A review of key platform health indicators, such as instance manageability, performance, security, upgradability, and user experience is also included. This Accelerator aims to help you understand how your instance aligns with leading practices and to improve your instance health.
What You Get
- Introductory Customer Session (up to 60 minutes)
-
- Set expectations on process and depth of deliverable
- Communicate expectations for customer participation
- Request data and any other inputs
- Health Assessment
- Health Assessment scan using ServiceNow HealthScan
- Customer Working Session #1 (up to 120 minutes)
- Review of:
- Detailed findings from the Health Assessment scan
- How to interpret Health Assessment scan findings
- Platform Architect recommendations
- Customer Working Session #2 (up to 120 minutes)
- Provide additional guidance on leading practices and exception management, as needed
- Opportunity for Q&A related to HealthScan scan findings
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrators- Required | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Enterprise Architects- Recommended | Provides a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards. |
| Developers- Recommended | Writes code for the ServiceNow platform. |
Requested Information / Access
Prior to beginning the Accelerator, you must provide your consent for the ServiceNow systems to scan your instance. You are prompted for consent when you submit your Health Assessment Accelerator request.
We request for you to complete an information gathering questionnaire, including requests for the following:
- Identify the ServiceNow non-production instance to be scanned.
- When you submit your Accelerator request in Impact, you’re prompted to provide a candidate instance to run the HealthScan scan.
- An instance close to production, or optimally, a recent clone of the production instance is recommended.
- Provide your ServiceNow environment information, such as upgrades planned, clones scheduled, and code release schedules.
Customer agreements and terms
For customer agreements and terms, refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html.
Exclusions
- This Impact Accelerator is not available to:
- Managed service providers, except for their internal use
- Customers requiring security clearance
- Customers operating a domain-separated environment.
- Certain Impact Accelerator activities may be limited or unavailable for customers in certain restricted environments or to self-hosted customers.
- Certain Impact Accelerator activities will not be available to:
- Customers not hosted in a ServiceNow datacenter.
- Customers that will not allow execution of a HealthScan scan on their instance.
- This Accelerator does not include:
- Reviews of design, process, strategy, or governance.
- The implementation of recommended changes.
- Any configuration changes within the customer's sub-production or production instances.
- Health Assessment is a platform-wide review and excludes application specific reviews.
For Customer Agreements and Terms, refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html