Business value reports

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Business Value Reports

    At the end of the year or an alternative reporting period, your Impact squad conducts a Value Realization Assessment and compiles the findings in a Value Report. This process evaluates your performance against pre-implementation data and incremental improvement targets established during the Value Blueprint activity.

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    Key Features

    • Incremental Value: Represents the improvements achieved in the year following the implementation of the ServiceNow platform.
    • Overall Value: Captures the comprehensive benefits realized by your organization over the year due to the ServiceNow platform.
    • Data Collection Toolkit: Provided by the Impact squad, it includes an overview of report configuration options and recommendations for data collection needed for various reports within the Impact program.

    Key Outcomes

    The Value Reports consist of various components, each with specific timelines:

    • Current State Baseline: Set improvement target for the year (e.g., reducing cases by 10%). Reviewed annually.
    • Historical Baseline: A value report assessing realized value versus the pre-ServiceNow state, using historical data points from your legacy system. Conducted annually.
    • Quarterly Actuals: Quarterly performance reviews comparing success metrics against targets set in the Value Blueprint. Conducted quarterly.
    • Value Reporting Actuals: Comprehensive value assessment comparing reporting period results with historical baselines, recommended to be conducted annually.

    Calculating overall value realization in the Value Report relies on having pre-implementation data or historical ServiceNow data points available.

    At the end of the year, or your alternative reporting period, your Impact squad performs a Value Realization Assessment and capture the data in a Value Report.

    At this point, the squad reviews your performance for the year and compares the data points against your pre-implementation state to determine the overall value realized for the year. Performance is also measured against the incremental improvement targets that were set during the Value Blueprint activity to determine the incremental value realized during the year.

    • Incremental value: The value of the improvements realized during the year after implementing the ServiceNow platform.
    • Overall value: The overall, comprehensive value that the ServiceNow platform has brought to your organization during the year.

    A Data Collection Toolkit is delivered from the Impact squad with a detailed overview of the Report configuration options and potential implementation recommendations for collecting the data required for your value blueprint, outcome performance report, and value reports that are part of the Impact program.

    Note:
    The Data Collection Store Application is available at the ServiceNow® Store.
    Table 1. Value report descriptions and timelines
    Business value report Description Cadence
    Current state baseline
    • As part of the value blueprint, an improvement target value is set for the year, for example to reduce cases by 10%.
    • A baseline and a target reference point is set. The baseline is generally the current state and the target would be checked in one year.
    		 Annually
    Historical baseline
    • As part of the value realization assessment, the success squad delivers a value report to highlight the value you’ve realized compared to if you had not moved to the ServiceNow platform.
    • If possible, 12 months of historical data points from your legacy system should be evaluated before decommissioning.
    		 Annually
    Quarterly actuals
    • As part of the Quarterly Impact Review, the success squad performs a quarterly performance review.
    • The results achieved for your success metrics in the last quarter are compared against the trend against the target that was set as part of the value blueprint.
    		 Quarterly
    Value reporting actuals
    • A value realization assessment is performed to create a value report to determine the total value realized.
    • The squad compares the results of the reporting period with the historical baseline.
    • It is recommended to run the data collection for each of the success metrics separately on a yearly basis instead of simply taking the total numbers that were supplied on a quarterly basis.
    		 Annually
    Note:
    To calculate overall value realization within the value report depends on the ability to provide pre-implementation data points, or alternatively, historical ServiceNow data points.