Accelerator overview

UX: Portal Experience Review can enhance Employee Center adoption by evaluating the portal against ServiceNow leading practices, identifying UX issues, and providing actionable recommendations to improve design, enhance user satisfaction, and increase portal efficiency.

See Employee Center on Employee Center.

Major activities

Introduction session (up to 1 hour)

Includes the following:

• You will receive a review of the scope and expectations of the Accelerator.
• We will facilitate the collection of essential information to conduct the expert review of your ServiceNow Employee Center, such as portal access, export content taxonomy, and so on.

Assessment of current Employee Center UX (up to 8 hours)

The UX Consultant will complete an Expert Review of your Employee Center to gain deeper insights of the user experience.

Assessment findings and recommendation readout (up to 1.5 hours)

• The UX Consultant will present findings from the evaluation of your current portal experience, along with initial recommendations for improvement.
• You’ll have the opportunity to provide feedback on these recommendations and ask follow-up questions.

Outputs

Assessment Findings and Recommendation Readout Deck.

Requested customer resources

One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

Exceptions

The Accelerator may conclude early if the assessment clearly identifies required changes.