HRSD Maturity Assessment
Summarize
Summary of HRSD Maturity Assessment
The HRSD Maturity Assessment Accelerator evaluates your current HR Service Delivery (HRSD) processes within your ServiceNow instance, aiming to identify gaps and provide actionable recommendations to enhance your implementation. This assessment covers all HRSD applications, including Case & Knowledge Management, Employee Center, Lifecycle Events, and more. It is available for customers with Impact Advanced and Total packages.
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Key Features
- Learning Overview: Up to 90 minutes to introduce the Accelerator and conduct the HRSD adoption maturity questionnaire.
- Assessment Report: Provides a maturity score, top five recommendations for unadopted features, and additional initiatives for achieving desired outcomes.
- Customer Read-Out: Up to 90 minutes to discuss the assessment report, address questions, and outline a draft adoption roadmap.
- Follow-Up Session: Optional session to review customer progress and identify further resources.
Key Outcomes
- Gain insights into the maturity of your HRSD implementation.
- Receive tailored recommendations to maximize the value of your ServiceNow platform.
- Establish a roadmap for future HRSD enhancements and practices.
Customer Responsibilities
- Platform Owner: Ensures overall accountability and alignment with business strategy.
- System Administrators & HRSD Administrators: Maintain platform stability and support application management.
- Reporting Lead (Recommended): Facilitates access to required resources and drives actions from the engagement.
- Trusted Service Partners (Recommended): Participate in activities for best practices understanding.
- Developers (Optional): Contribute code development for the ServiceNow platform.
- Business Stakeholders (Optional): Represent line of business interests outside of HR.
Requested Information / Access
Customers are asked to complete the HRSD maturity questionnaire at least two weeks prior to the readout.
Exceptions
This assessment does not include a technical review, automated recommendations, or evaluations of capabilities outside of HRSD. Implementation of recommendations is the customer's responsibility.
This accelerator provides guidance on your current HR Service Delivery (HRSD) process and function maturity in your ServiceNow instance.
Overview
The HRSD Maturity Assessment Accelerator provides a base-level understanding of maturity tied to business outcomes being driven. The Accelerator aims to assess gaps with your HRSD product implementation based on your company’s use cases with targeted recommendations on what to tackle next to unlock further value in the platform.
All HRSD apps and features are within scope including Case & Knowledge, Employee Center and Portal, Lifecycle Events/Onboarding/Journeys, Employee Document Management, HCM Integrations, and specific store features, such as Manager Hub. See HR Service Delivery for additional information on HRSD apps.
What you get
- Learning overview (up to 90 minutes)
- Describe and introduce the Accelerator to explain the assessment process
- Conduct the HRSD adoption maturity questionnaire
- HSRD Maturity Assessment report
- The assessment report is a result of the questionnaire and input from our HRSD leaders and includes the following:
- Customer read-out (up to 90 minutes)
- Deliver HRSD Maturity Assessment report
- Review HRSD Maturity Assessment report
- Opportunity for Questions and Answers related to the HRSD Maturity Assessment
- Discuss a draft adoption roadmap
- Follow-up customer session (optional on Customer request– up to 60 minutes)
- Review Customer progress
- Identify additional resources to achieve Customer goals
- Provide additional guidance on leading practices
Requested customer resources
One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.
| Customer Resource | Responsibilities |
|---|---|
| Platform owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System administrators & HRSD administrators (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Reporting lead (Recommended) | Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. |
| Trusted service partners (Recommended) | Attends ServiceNow Impact Accelerator activities to understand leading practices and potentially support the customer going forward. |
| Developers (Optional) |
Writes code for the ServiceNow platform. |
| Business stakeholders (Optional) | Line of business owners outside of HR. |
Requested Information / Access
We request that the HRSD Maturity questionnaire is completed by the Customer virtually a minimum of two weeks prior to the Customer readout.
Exceptions
This Impact Accelerator does not include a technical review of HRSD.
The tool is not automated and does not feature automated recommendations. Assessment of other EWF capabilities beyond HRSD is not included.
ServiceNow is not responsible for implementing the recommendations made based on the HR Service Delivery Maturity Assessment.