TuneUp Your Software Asset Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of TuneUp Your Software Asset Management

    TuneUp Your Software Asset Management (SAM) Accelerator helps Impact customers assess and optimize their current SAM implementation. This program delivers practical demonstrations of SAM capabilities, aimed at reducing IT costs and mitigating risks through effective management of software assets throughout their lifecycle. Customers receive insights into their SAM investments and best practices to enhance adoption and usage.

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    Key Features

    • Session preparation activities including provisioning a temporary instance and running the SAM HealthScan portfolio.
    • Activation of all SAM Professional plugins and the ITAM Health Check application.
    • Two coaching sessions:
      • Session 1 (90 minutes): Overview of advanced SAM capabilities, review of HealthScan findings, and access to resources.
      • Session 2 (optional, 60 minutes): Q&A focused on SAM.

    Customer Responsibilities

    To effectively participate, customers must designate specific roles:

    • Platform Owner: Oversees the ServiceNow platform and ensures alignment with business strategy.
    • System Administrator(s): Maintains platform stability and manages support for ServiceNow applications.
    • CMDB Administrator(s): Responsible for maintaining the Configuration Management Database (CMDB).
    • SAM Administrator(s): Manages SAM as a subject matter expert (recommended).
    • Process Owner(s) and Service Manager(s): Senior leaders ensuring processes are effective and services are managed appropriately (recommended).
    • Trusted Service Partners: Attend coaching sessions to learn leading practices (recommended).

    Exclusions

    This Accelerator may not be available to customers in restricted environments, self-hosted customers, or managed service providers, except for internal use. ServiceNow resources do not implement recommendations on customer instances.

    The TuneUp Your Software Asset Management (SAM) Accelerator provides guidance on maintaining and governing Software Asset Management health to optimize value.

    Overview

    TuneUp Your Software Asset Management provides Impact customers with an assessment of their current SAM implementation. This Accelerator includes  an  applied demonstration of SAM capabilities to reduce IT costs and limit various risks  through managing and optimizing software assets across the customer's lifecycle.  Customers obtain assistance for better insight into their SAM investment and  are provided leading practices on how to best increase adoption and usage.

    See Software Asset Management for additional information about SAM.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    Session preparation
    • Provisioning a temporary instance
    • Running SAM HealthScan portfolio
    • Activation of all SAM Professional plugins, including Software Asset Workspace
    • Activation of the ITAM Health Check application
    Customer coaching session #1 (up to 90 minutes)
    • Includes the following:
      • Overview of advanced SAM capabilities and features
      • Review HealthScan and Health Check findings
      • Provide leading practices guide and resources
    • Access to the provisioned temporary instance is granted for 30 days
    Customer coaching session #2 (optional upon customer request – up to 60 minutes)
    Opportunity for Q&A related to Software Asset Management

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    CMDB Administrator(s) (Required)  Subject matter expert responsible for maintaining the CMDB.
    SAM Administrator(s) (Recommended) Subject matter expert responsible for managing SAM.
    Process Owner(s) (Recommended) A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose.
    Service Manager(s) (Recommended) Subject matter expert responsible for managing the applicable service.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or in other restricted environments, or to managed service providers, except for their internal  use.

    ServiceNow resources are not responsible for implementing recommendations on a customer’s sub-production or production instances.