Jumpstart Your Service Mapping

  • Release version: Xanadu
  • Updated September 5, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Jumpstart Your Service Mapping

    The Jumpstart Your Service Mapping Accelerator offers Impact customers a demonstration of Service Mapping's capabilities. It introduces foundational techniques and mapping methods, highlighting key resources and leading practices to help customers get started with Service Mapping. This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Show full answer Show less

    Key Features

    • Session preparation, including a demonstration instance and activation of Service Mapping-related plugins.
    • Customer coaching sessions:
      • Session #1: Overview of Service Mapping, review of mapping methods (ML-based, Tag-based, Top-down), and a demonstration of features and capabilities.
      • Session #2: Optional Q&A session upon customer request.
    • Provision of key resources and guides on best practices.

    Key Outcomes

    Customers can expect to gain a comprehensive understanding of Service Mapping, including responsibilities of key roles such as Platform Owners, Service Mapping Administrators, System Administrators, and IT Application Service Owners. This Accelerator helps establish a foundation for effective mapping and management of application services.

    Note that certain restrictions may apply, and ServiceNow resources are not responsible for implementing recommendations in customer production environments.

    The Jumpstart Your Service Mapping Accelerator provides a demonstration of the possibilities and capabilities of Service Mapping.

    Accelerator overview

    Jumpstart Your Service Mapping provides Impact customers with an overview and applied demonstration of Service Mapping. This Accelerator focuses on Service Mapping Foundational techniques and various mapping methods. The possibilities and capabilities of Service Mapping are highlighted, providing key resources and leading practices for getting started.

    For more information on the feature, see Service Mapping.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    Session preparation
    • Prepare a demonstration instance
    • Activate Service Mapping related plugins
    Customer coaching session #1 (up to 60 minutes)
    Includes the following:
    • Overview of Service Mapping
    • Review mapping methods:
      • ML-based
      • Tag-based
      • Top-down
    • Demonstration of Service Mapping features and capabilities
    • Key resources and guides on leading practices
    Customer coaching session #2 (optional upon customer request, up to 60 minutes)
    Opportunity for Q&A related to Service Mapping

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    Service Mapping Administrators Works with IT app owners to determine critical application services. Assists in the planning, building and testing of Service Mapping. Review SM error log daily to check for any corrections that are required. ✓
    System Administrators Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks R and features. ✓
    IT Application Service Owners Provides information needed for successful mapping of an application service to both Service Mapping Admin and System Admins. Populates and maintains application service records. ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested information / access

    Refer to the applicable Impact Accelerator description available at  https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers, except for their internal  use.

    ServiceNow resources are not responsible for implementing recommendations on customer’s sub-production or production instances.