Microsoft Azure OEM for Dynamic Translation in Now Assist

  • Release version: Washingtondc
  • Updated July 16, 2024
  • 1 minute to read

    • Support multi-language input in Now Assist applications with the Microsoft Azure OEM translator service included in Generative AI Controller.

    Multi-language support for Now Assist applications

    Record of the Microsoft Azure OEM in the Translator Configurations table
    When dynamic translation in the Generative AI Controller is enabled, your users' input text is handled by Microsoft Azure OEM (com.snc.microsoft_oem_translation_spoke) as follows:
    1. The language of the text is detected.
    2. The text is dynamically translated to English, then provided to Now Assist.
    3. Now Assist returns a response in English.
    4. The English response is translated to the user's preferred language and displayed in the UI.

    For more information about enabling dynamic translation in this context, see Enable Dynamic Translation for Now Assist applications and Enable Dynamic Translation for capabilities in Generative AI Controller.

    Activation

    The Microsoft Azure OEM translator service is included with Generative AI Controller . Microsoft Azure OEM requires Dynamic Translation tables, so Generative AI Controller activates Dynamic Translation if it isn't already active.

    Microsoft Azure OEM appears as a row in the Translator Configurations (sn_dt_translator_configuration) table. This record is not editable. The connection credentials of this translator service are already configured. For more information about this integration, see https://www.servicenow.com/company/media/press-room/gen-ai-now-platform.html.

    If you try to update this record in the Translator Configurations table, the following error is displayed: "The Microsoft Azure OEM translator configuration is used in Generative AI flows. It cannot be edited".

    The application scope for Microsoft Azure OEM is sn_ms_oem.

    For more information, see Dynamic Translation.