Now Assist

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist Release version: Washingtondc

    ServiceNow® Now Assist leverages generative AI to boost user productivity and efficiency through conversational and proactive experiences. It offers various features for different service management areas, including Customer Service Management, HR Service Delivery, IT Service Management, and more. It is important to note that some Now Assist features may not be available in restricted environments, such as FedRAMP or self-hosted setups.

    Show full answer Show less

    Key Features

    • Generative AI Controller: Customize your generative AI experience on the ServiceNow AI Platform.
    • Now Assist for CSM: Summarizes case information and generates resolution notes.
    • Now Assist for HRSD: Similar to CSM, focusing on HR case interactions.
    • Now Assist for ITSM: Summarizes incident information and resolution notes.
    • Now Assist for FSM: Summarizes work order tasks.
    • Now Assist for ITOM: Simplifies alerts in Event Management.
    • Now Assist for Creator: Enhances development efficiency on the ServiceNow AI Platform.
    • Now Assist for SPM: Analyzes customer feedback for actionable insights.
    • AI Search and Virtual Agent: Utilizes generative AI skills in search and conversational experiences.

    Key Outcomes

    By integrating Now Assist, customers can expect improved operational efficiency through automated summaries and insights, facilitating quicker decision-making and enhanced service delivery. However, users must be aware of AI limitations and ensure human oversight for critical applications, especially in sensitive fields like healthcare or finance. Data processing and collection practices are in place to enhance ServiceNow technologies, with options for customers to opt out of data collection.

    ServiceNow® Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.

    Get started

    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.

    Now Assist products

    Now Assist platform experiences

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.