Enable Dynamic Translation for Now Assist applications

  • Release version: Washingtondc
  • Updated May 21, 2024
  • 1 minute to read
  • Turn on multi-language support for user-entered text with Dynamic Translation in Now Assist applications.

    Before you begin

    You must have installed and activated the Dynamic Translation application and installed at least one language pack. For more information, see Activate Dynamic Translation.

    If you do not see a language and region section of your Now Assist Admin console, make sure that you have installed at least one Now Assist application. This will install or update the required dependencies to the latest version.

    Role required: admin

    About this task

    Enabling Dynamic Translation enables you to support users who speak different languages in Now Assist applications. After you have enabled Dynamic Translation, translations will be available for in-product experiences, Virtual Agent, and the Now Assist panel.

    All languages that you have enabled through Dynamic Translation are supported for Now Assist applications. If you want to add additional language support, see Activate a language for a list of the available languages and instructions for installation.

    The default translation service provider for Now Assist applications is Microsoft Azure OEM.

    Procedure

    1. Navigate to All > Now Assist Admin > Settings.
    2. On the left-hand panel, select the Language and region page.
    3. In the Dynamic Translation card, toggle the switch to On.

    Result

    Dynamic Translation with the default language service provider is enabled for Now Assist applications on your instance.

    What to do next

    To change the supported languages, select Edit and select which languages you want enabled. You can only select languages that you have already installed and activated on your instance.