Create a remote record producers in a remote catalog in Service Exchange for Providers

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read

    • Create remote record producers as part of creating a Remote Catalog in Service Exchange for Providers.

    Before you begin

    • Ensure that the catalog scope is set to Global.
    • Role required: admin, sn_sb.admin
    Note:
    Users without the admin role must be granted a catalog admin role to modify and publish remote record producers.

    Procedure

    1. Navigate to All > Service Exchange Provider > Administration > Remote Catalog Items.
    2. Click New.
    3. On the form, fill in the fields.
      Table 1. Remote Record Producer New Record form
      Field Description
      Name Name of the remote record producer.
      Application This is a read only field and is set by default based on the application scope.
      State Shows the status of the remote record producer. When you create a remote record producer, this field is set to the Draft state.
      Note:
      This field is automatically updated when you Publish, Archive, or Retire a remote record producer.
      Table name Table name is Provider Task. This is a read only field.
      Flow Choose one of the default Service Exchange flows provided or create your own flow if required.
      Active This is a read only field and is enabled based on the Publish, Retire, Archive, or Delete actions.
      Persona Catalog personas that you want to assign to this record producer.
      Compatibility This field is populated by default. It shows the Service Exchange version that is being used by the provider. If the consumer is using a compatible Service Exchange version, data can be synced between the provider and consumer instances. But if the consumer is not using a compatible version, any new entitlements cannot be activated until the corresponding Service Exchange version is upgraded.
      Short Description Short description for the record producer.
      Description Detailed description for the record producer.
    4. Click the link next to the Icon field to attach a picture.
    5. Click the link next to the Picture field to attach a picture.
      Note:
      You can also delete the picture if it is no longer required.
    6. Click Submit.
    7. Add at least one variable.
      See Create variables for remote record producers in Service Exchange for Providers.
    8. Add a consumer criteria.
    9. Click Publish to publish the remote record producer and make it available in the provider and consumer instances.

    What to do next

    You can create multiple configuration revisions of this published remote record producer. For details on how to create a configuration revision, see Create configuration revisions. You can also perform the following operations: