Track a store inquiry case from Retail portal

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • Track the status of a store inquiry case from the Retail portal.

    Before you begin

    Role required: Store associate, Store manager

    Procedure

    1. In Retail Portal, select Home > Cases & Tasks from the menu bar.
    2. Select the case number to track the case.