Resolve a store inquiry support request in workspace

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • Resolve a store inquiry case with a resolution in your workspace.

    Before you begin

    Role required: sn_rtl_stre_servcs.agent, sn_rtl_stre_servcs.agent_manager

    Procedure

    1. Navigate to Lists > Retail Store Inquiry Cases > All.
    2. Select My Open Cases to open the case and work on it.
    3. Select Assign to me to self-assign the case or then select Accept to work on it.
    4. Select Request Info to request for more info on the case details.
      The case state changes to Awaiting Info, in such scenario. Store persona provides more info and then the state changes to Open.
    5. Select Propose Solution to propose a solution by adding the following resolution details.
      FieldsDescription
      Resolution Code The code number of the resolution.
      Resolution notes Note about the resolution.