Manage a store inquiry case from the Retail Portal

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • Accept, reject, or close a store inquiry case from the Retail Portal.

    Before you begin

    Role required: Store associate, Store manager

    Procedure

    1. In Retail Portal, select Home > Cases & Tasks from the menu bar.
    2. Select the case.
    3. Select Actions > Close case
      If the HQ agent requests for more information, you can add notes or more details. If the HQ agent proposes a solution with the resolution, you get options to accept the solution or reject the solution.
    4. Select Accept solution to close the case.
    5. Select Reject solution to reopen the case.