Manage a store inquiry case from a mobile app

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • Manage a store inquiry case from a mobile app by accepting or rejecting a proposed solution.

    Before you begin

    Role required: Store associate, Store manager

    Procedure

    1. On Retail mobile app, select My Store > All cases from the menu bar.
    2. Select the case.
    3. Select Actions > Close case
      If the HQ agent requests for more information, you can add notes or more details. If the HQ agent proposes a solution with the resolution, you get options to accept the solution or reject the solution.
    4. Select Accept to close the case.
    5. Select Reject to reopen the case.