Create a store inquiry case from a mobile app to report issues on behalf of the store that you are associated with.

Before you begin

Role required: Store associate, Store manager

Procedure

1. In the Retail mobile application, select Browse Catalog > Store policy inquiry.
2. Fill in the information about the request, such as which store the request is for, the priority of the request, purpose of the inquiry, and other details about the inquiry

   Fields	Description
   Requesting store	Retail store that is making this request.
   Priority	Sequence in which this case must be resolved, based on the impact and urgency.
   Briefly describe your policy inquiry	Brief description about this request.
   Detailed description of the inquiry including any specific questions	Details about this request.