Create a store inquiry case from the Retail portal
Create a retail store inquiry case from the Retail portal to report issues on behalf of the store that you are associated with.
Before you begin
You must have the Retail Store services plugin installed.
Role required: sn_rtl_stre_servcs.contributor , sn_rtl_stre_servcs.agent, sn_rtl_stre_servcs.agent_manager
About this task
If you're a store manager or associate, you can request information from headquarters (HQ) through the Retail portal, A retail HQ agent provides the necessary details to ensure that the store operations follow the policies.
Store Inquiry Case (sn_rtl_stre_servcs_inquiry_case) is extended from the abstract Retail Case
(sn_retail_case).
Note:
As
a retail user, you can only create cases for the retail organizations that you're a member of.
Procedure
- Navigate to .
-
Fill in the information about the request, such as
which store the request is for, the priority of the request, purpose of the inquiry, and other details about the inquiry.
Fields Description Requesting store Retail store that is making this request. Priority Sequence in which this case must be resolved, based on the impact and urgency. Briefly describe your policy inquiry Brief description about this request. Detailed description of the inquiry, including any specific questions Details about this request. - Select Submit.