Components installed with Retail HQ Operations

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • Certain roles and dependencies must be considered when using the Retail HQ Operations plugin.

    Plugins installed with Retail HQ Operations

    Plugin Name Description Plugin Dependencies

    Retail HQ Operations

    [com.sn_rtl_hq_ops] 

    		 The Retail HQ Operations plugin enables effective coordination between HQ teams. It facilitates the execution of assigned work and allows HQ teams to monitor progress. com.sn_retail_core

    Roles installed with Retail HQ Operations

    Role Description Contains roles
    sn_rtl_hq_ops.agent Create, update, and resolve HQ communications case. sn_retail.support_agent
    sn_rtl_hq_ops.agent_manager Create, update, and resolve HQ communications case. The agent manager also manages the agents.
    • sn_rtl_hq_ops.agent
    • sn_customerservice_manager
    sn_rtl_hq_ops.location_agent Create, update, and resolve HQ communications case for their location. sn_retail.associate_fulfiller
    sn_rtl_hq_ops.location_agent Create, update, and resolve HQ communications case for their location.
    • sn_rtl_hq_ops.location_agent
    • sn_retail.manager_fulfiller