Update digital integration form

  • Release version: Yokohama
  • Updated January 30, 2025
  • 4 minutes to read
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    Summary of Update Digital Integration Form

    The Update Digital Integration form is used to manage and modify the integration details between two business applications or services. It helps ServiceNow customers effectively document and track the interfaces, data flows, lifecycle stages, business impact, and ownership related to digital integrations, ensuring clear communication and governance across IT and business teams.

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    Key Features

    • Identification Fields: Define unique Name and Number for the integration. Numbers are auto-generated with a DINTG prefix.
    • Provider and Subscriber Information: Specify the digital interfaces and business applications involved as providers or subscribers. These fields are auto-generated and tied to the interface ownership and responsibilities.
    • Integration Type and Subtype: Choose between Data Integration, Process Integration, or User Interface Integration. For Data Integration, specify subtypes like Process Configuration, Foundation Data, Events, etc.
    • Version and Lifecycle Management: Track the version of the integration to manage changes, and monitor lifecycle stages and statuses to reflect the integration’s current state accurately.
    • Business Unit and Description: Assign the integration to a business unit and provide a detailed description explaining the purpose and business value of the integration.
    • Functional Section: Define the data flow direction (Outgoing, Incoming, Bidirectional), trigger mechanism (Manual, Scheduled, Event-driven, etc.), trigger interval, response type (Synchronous/Asynchronous), interaction type, and middleware used.
    • Business Impact Assessment: Specify criticality, confidentiality, integrity, and availability levels to assess and communicate the impact of the integration on business operations.
    • Ownership and Support: Document business and IT owners, subject matter experts, and support groups responsible for the integration.
    • Activities and Notes: Capture work notes and related tasks to maintain ongoing records of updates or issues related to the integration.

    Practical Benefits for ServiceNow Customers

    • Enables clear documentation and governance of digital integrations, which supports collaboration between business and IT teams.
    • Helps track and manage integration versions and lifecycle stages, facilitating better change management and operational stability.
    • Allows assessment of integration business impact, aiding in prioritization and risk management.
    • Supports detailed tracking of data flow and interaction characteristics, ensuring integrations meet business and technical requirements.
    • Improves accountability through clear assignment of ownership and support responsibilities.

    Use the digital integration form to update the digital integration between two business applications.

    Table 1. Digital Integration form
    Field Description
    Name Unique and meaningful name of the digital integration.
    Number Number of the digital integration. This field is automatically generated with the DINTG prefix and can’t be edited.
    Provider Digital Interface Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service. This field is automatically generated and can’t be edited.
    Provider Business Application Name of the business application that provides the digital interface and enables to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the provider.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    This field is automatically generated and can’t be edited.
    Subscriber Digital Interface Name of the r digital interface that subscribes for the integration.
    Subscriber Business Application Name of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. Therefore it’s affected by the changes or an outage face connection or data loss.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    Type Type of the integration.
    Use the following options:
    • Data Integration – use this option when the integration must mainly focus on the exchange of data such as users, groups, locations, configuration items, and departments.
    • Process Integration – use this option when the integration is about an interaction of transactional data to support a specific process.
    • User interface Integration – use this option when the integration opens a connection with another application and sends app data via a URL to query the application.
    Subtype Subtype of the integration.
    This field appears only when Data Integration is selected from the Type field. Use the following options:
    • Process configuration
    • Foundation data
    • Configuration items
    • Events
    • Reporting
    • Sys log
    Version Version of the integration. You can apply a practice of designing, planning, and managing changes to an Integration. You can describe the different changes and capabilities according to version in the Description field. It helps Application Owners and Architects to look up which version of an Integration is in use or should change the life cycle.
    Life Cycle Stage Life cycle stage of the integration.

    Helps to track the life cycles for products, assets, contracts, CIs, locations, and other objects. Using the standard CSDM life-cycle values helps you to track objects through their transitions over time. Reporting can therefore accurately reflect the actual states of CIs: usage, availability, end of support, and so on.
    Life Cycle Stage Status Life cycle stage status of the integration. The state transition of a Digital Integration guides you through the different stages of its life cycle. A life-cycle state is the combination life-cycle stage and life-cycle status of a Digital Integration during the life cycle.
    Business Unit Name of the business unit that the integration belongs to.
    Description Description of the digital integration. Describe in detail why the integration is being created between two business applications or between an external service provided interface and a business application and what business value it adds.
    Table 2. Functional section fields
    Data flow direction Direction of the data flow in the integration.
    Use the following options:
    • Outgoing - Data flow from the Provider business application to the Subscriber business application.
    • Incoming - Data flow from the Subscriber business application to the Provider business application.
    • Bidirectional - Data flow in both the directions between the Provider and Subscriber business applications.
    Trigger How to trigger the integration.
    Use the following options:
    • Manual
    • Scheduled
    • Process Driven
    • Event
    Interval Frequency to trigger the integration.
    Options for the interval are as follows:
    • Seconds
    • Minutes
    • Hours
    • Days
    • Weeks
    • Months
    • Quarters
    • Years
    • On Demand
    • Real Time.
    Response Type of the response received by the subscriber.
    Use the following options:
    • Synchronous
    • Asynchronous
    Interaction type Type of the interaction between the provider business application and the subscriber business application.
    Use the following options:
    • Guaranteed Message
    • Pub-Sub
    • Pull
    • Push
    Middleware Name of the middleware used in the integration.
    Table 3. Business Impact section fields
    Field Description
    Criticality Level of the business impact criticality. Use the following options:
    • Low
    • Medium
    • High
    • Critical
    Confidentiality Confidentiality level of the integration. Use the following options:
    • Low
    • Medium
    • High
    • Critical
    Integrity Integrity level of the integration. Use the following options:
    • Low
    • Medium
    • High
    • Critical
    Availability Availability of the integration. Use the following options:
    • Low
    • Medium
    • High
    • Critical
    Table 4. Owners section fields
    Business owner The owner of the business function who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    IT owner The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Supported by Name of the Subject Matter Expert (SME) or individual who provides support to the digital interface.
    Support group Name of the group that provides support to the digital interface.
    Table 5. Activities section fields
    Field Description
    Work notes Comments about the integration.