Key Features

• Target Details: Define the target’s name, associated goal, description, and state (e.g., Draft, In Progress, Approved, Complete, Pending, Achieved, Not Achieved).
• Progress Tracking: Progress percentage is automatically calculated based on whether the target is set to maximize or minimize values using specific formulas.
• Status Indicators: Use color-coded status (Green, Yellow, Red) to indicate if the target is on track, needs improvement, or requires immediate attention.
• Impact on Goal: Assign a numerical value from 0 (No impact) to 5 (Maximum impact) to represent the target’s importance to the parent goal. This requires the system property sngf.weightedaverageenabled to be enabled.
• Ownership and Contributors: Specify target owner and contributors responsible for achieving the target.

Duration Section

• Start and End Dates: Default to the current quarter’s start and end dates, but can be customized to define the target timeframe.

Metrics Section

• Unit of Measure: Select from predefined measure types stored in the Units [sngfunits] table.
• Base, Actual, and Target Values: Define baseline, current actual, and target goal values. Actual and target values are applicable when the target type is Maximize or Minimize.
• Type: Choose Maximize (progress toward a higher target) or Minimize (progress toward a lower target), ensuring base and target values align logically.
• Review Frequency and Date: Set how often the target’s actual value should be updated (daily to yearly) and specify the review date.
• Remark: Provide business justification remarks when updating the target.

Practical Benefits for ServiceNow Customers

Using the Create new target form, you can precisely define and monitor performance targets within your goals, enabling better alignment, accountability, and timely interventions. The automated progress calculations and status indicators facilitate proactive management, while impact weighting allows prioritization of critical targets. This ensures your teams focus on the most important outcomes and maintain consistent tracking through defined review schedules.