Request digital integration form

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Request digital integration form

    The Request Digital Integration form enables ServiceNow customers to initiate and document digital integrations between two business applications. This facilitates seamless data exchange or interaction to support business capabilities. The form captures essential details about the applications involved, the nature of the integration, and the ownership responsibilities, ensuring clear governance and operational clarity.

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    Key Features

    • Subscriber and Provider Business Applications: Identify the consuming (subscriber) and providing (provider) business applications involved in the integration. These roles are independent of data flow direction, which is managed separately.
    • Digital Interfaces: Specify the digital interfaces (APIs) that enable the integration. You can select existing interfaces or create placeholder interfaces related to the provider application.
    • Digital Integration Name: Auto-populated based on the selected subscriber, provider, and interface fields, with the option to modify for clarity.
    • Ownership Fields: Assign IT and business owners responsible for the integration to ensure accountability and alignment.
    • Integration Type and Subtype: Choose the integration type based on purpose:
      • Data Integration: Focused on exchanging core data such as users, groups, configuration items, etc. Selecting this reveals subtype options like Process configuration, Foundation data, Configuration items, Events, Reporting, and Sys log.
      • Process Integration: Centers on transactional data interactions to support specific business processes.
      • User Interface Integration: Enables connection via URLs to send application data for querying another application.
    • Description: A detailed explanation of why the integration is created, describing business value and operational impact.

    Practical Use

    ServiceNow customers can use this form within Business Application Lifecycle Management to formally request and track digital integrations. This structured approach helps manage the lifecycle, ownership, and impact of integrations between business applications or with external services, reducing risks related to outages or data loss.

    Request a digital integration to enable integration between two business applications.

    Table 1. Request a digital integration form
    Field Description
    Subscriber Business Application Name of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. Hence it is affected by the changes or an outage face connection or data loss.
    Note:
    Being a provider or subscriber business application it does not refer to the data flow direction (incoming, outgoing, or bidirectional). It is managed by the Data Flow Direction attribute.
    Subscriber Digital Interface Name of the digital interface that subscribes for the integration.
    Provider Business Application Name of the business application that provides the digital interface and allows to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the provider.
    Note:
    Being a provider or subscriber business application it does not refer to the data flow direction (incoming, outgoing, or bidirectional). It is managed by the Data Flow Direction attribute.
    Provider Digital Interface Option to create a new digital interface. It is a placeholder digital interface that will be related to a provider business application.
    Provider Digital Interface Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service.
    Digital Integration Name Name of the digital integration.

    This field is auto-populated when the Subscriber Business Application, Provider Business Application, and the Digital Interface fields are selected. You can modify the auto-populated name.
    IT Owner The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Business Owner The owner of the business function who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Type Type of the integration.
    Use the following options:
    • Data Integration – Use this option when the integration needs to mainly focus on the exchange of data such as users, groups, locations, configuration items, and departments.
    • Process Integration – Use this option when the integration is about an interaction of transactional data to support a specific process.
    • User Interface Integration – Use this option when the integration opens a connection with another application and sends app data via a URL to query the application.
    Subtype Subtype of the integration.
    This field appears only when Data Integration is selected from the Type field. Use the following options:
    • Process configuration
    • Foundation data
    • Configuration items
    • Events
    • Reporting
    • Sys log
    Description Description about the digital integration. Describe in detail why the integration is being created between two business applications or between an external service provided interface and a business application, And how and what business value it adds.