Use Business Application Lifecycle Management to request or retire an application

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read

    • If you are an Enterprise Architecture user, you should use the Business Application Lifecycle Management services to request or register a new business application for your business. You can request a business application like you place an order for any other service catalog item.

    Before you begin

    Role required: sn_apm.apm_user

    About this task

    The base system also offers Register a Business Application as a service to all ServiceNow AI Platform customers. The Enterprise Architecture Core plugin (com.snc.apm_core) provides this service and the plugin is available on new and restarted instances. Customers who do not have the Enterprise Architecture application can avail this service to request a new business application. However, activating the Enterprise Architecture plugin (com.snc.apm) enhances this service to predict and set application category using the machine-learning solution.

    For more information on the plugin, see Activate Application Portfolio Management. See Predictive Intelligence for Application Portfolio Management to know more about machine-learning solution for business applications.

    Procedure

    1. Navigate to All > Enterprise Architecture > Business Application Lifecycle Management > Business Application Catalog.

      Business Application Lifecycle Management Services opens in a service catalog page.

    2. Click the Register a Business Application card or click View Details in the Register a Business Application card to register a new business application.
    3. Enter the details in the Register a Business Application form.

      Name of the business application is mandatory. Mandatory fields have a red asterisk (*) beside them.

    4. Click Submit.

      The system validates your request to check if a business application with the same name exists. If yes, then an error message is displayed. If no, then a flow is triggered and a request to register a business application is created.

      The approval request is sent to the Business Application Registration Approval Group. After a member of the group approves your request, the business application gets created as a record in the business application table. You will receive an email notification for the same.

    5. To retire a business application that you no longer require, click the Retire a Business Application card or click View Details in the Retire a Business Application card.
      1. Select the name of the application from the list of values in the Retire a Business Application form.
        Conditions to retire a business application:
        • Only if you are an IT owner of the application, business owner, or a user who supports the application, you can request to retire an application.
        • You require sn_apm.apm_user or sn_apm.apm_analyst role to retire a business application.
        • As an Enterprise Architecture user, you cannot delete a business application record or mark the application as Inactive. However, you can raise a new request to decommission an application.
        • The business application that you choose to retire must not be in Retired status nor the application record False (inactive) in the Active field.
      2. Click Submit.