Success blueprint template
Use the success blueprint template to create a template with predefined objectives and outcomes for a specific product. This feature helps streamline the process of associating objectives and outcomes for a product when an engagement is created.
With the success blueprint template, the customer success managers can ensure that the right objectives and outcomes are being achieved for engagements in their portfolio. They can:
- Create common success objectives and outcomes, and tailor them to meet customer needs.
- Organize objectives, outcomes and initiatives with a timeline view for easier access.
The template provides a standardized approach to creating objectives and outcomes and reduces manual overhead. It also provides guidelines for customer success managers to discuss and identify objectives that are important for the customers. See Create a success blueprint template for details.