Configure simple Customer Success Management playbook tasks

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • You can configure simple playbook tasks using the Playbooks.

    Before you begin

    Role required:
    • sn_acct_lc.agent
    • One or more Playbooks roles. See Playbooks roles for details.

    About this task

    You can add, modify, and delete any tasks for the Customer Success Management playbook using the Process Automation Designer. For example, if you want to configure one of the tasks in the Development & Automation lane, perform the following steps.

    Procedure

    1. Navigate to All > Process Automation Designer.
    2. Select the Account lifecycle onboarding process.
    3. Navigate to the Development & Automation lane and select the Setup Account Relationships activity.
    4. In the Activity properties window, select View all properties and select Advanced.
    5. In the General tab, enter the label name and description.
    6. In the When to start field, select With Previous.
      This option enables you to execute all activities in the task in parallel.
    7. Select the Automation tab and select Accounts Lifecycle Task table.
    8. Add all required fields and any other fields that must be populated for this task in the Customer Success Management playbook.
    9. Select Done and then Activate.