Create an ALE choice record

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Create an ALE choice record to set up the categories for the ALE definition record.

    Before you begin

    Role required: sn_ti_core.write

    Procedure

    1. Navigate to Workspace > CSM/FSM Configurable Workspace and select the List icon.
    2. Navigate to the Customer Success > ALE Choice and click New.
    3. Enter a name for the ALE choice.
    4. Select the category as ALE definition record from the list.
    5. Select the dependent category from the list.
    6. Enter a description for this record and click Save.
      The ALE choice record you create will be available as sub categories when you create success plays.