Key Features

• Standard CMDB Group Structure: The workspace utilizes predefined CMDB groups following a naming convention that segments data by network domain (Core, Mobility, Telco, or All) and data type (e.g., equipment status, manufacturer).
• Domain Filtering: Users can filter displayed data by selecting different network domains, allowing focused views on core telecom, mobile, or general telecom equipment.
• Widget Data Sources: Each widget, such as the "Network equipment by manufacturer" widget, retrieves data based on specific CMDB groups that aggregate relevant inventory information.
• Customizing Widgets: Customers can add or modify data shown in widgets by creating or updating CMDB groups. This includes adding new manufacturers or changing status categories by duplicating and adapting existing CMDB group definitions following the established naming conventions.

Practical Application

To customize widget content, customers should use the CMDB Groups function within ServiceNow to create new group codes or adjust query conditions of existing groups. For example, to add a new equipment manufacturer to the "Network equipment by manufacturer" widget, create CMDB groups for that manufacturer across all relevant network domains, modeled on existing groups like those for Ericsson.

Adjusting these groups directly influences the data collection process, thereby changing the data displayed on the Network Inventory Workspace landing page widgets.

What Customers Can Expect

• Enhanced visibility and tailored reporting of network inventory data aligned with specific organizational needs.
• Ability to filter and analyze equipment data by domain, status, and manufacturer efficiently within the workspace.
• Improved control over inventory presentation, enabling better decision-making and operational insights.